Customer Service

David Clark Company stands firmly behind our products and our customers with the most outstanding service and support in the industry. All of our aviation headsets are covered by a 5-year warranty. Should your headset ever be in need of repair, or you need some questions answered about any of our products, our dedicated professionals will strive to meet or exceed your expectations.

Customer Service Information

For headset repair, reconditioning, or product information:

Within the Continental U.S.A. call: 800-298-6235
In Alaska: Northern Lights Avionics, Anchorage: 907-277-4811

If you wish to return any of our products for repair, please do so to:

David Clark Company

360 Franklin Street

Attention: Customer Service

Worcester, MA 01604

Phone: 1-800-298-6235

Email: service@DavidClark.com

Do not forget to include:

Your Name
Your return address
A telephone number and an email address (We will send you an email when we receive your item and again when it is shipped back to you).
A brief description of the problem.

We will make a complete evaluation of the unit and do our best to have it back in service as soon as possible. If there will be charges, we will, contact you for authorization before work is begun.

ALL EUROPEAN CUSTOMERS REQUIRING AN EASA-CERTIFICATION MUST RETURN THEIR HEADSETS TO AVIONIK STRAUBING GMBH, LOCATED IN GERMANY - OUR AUTHORIZED REPAIR FACILITY. CONTACT INFORMATION CAN BE FOUND IN THE 'AUTHORIZED WORLDWIDE REPAIR FACILITIES' LIST BELOW.

Authorized Worldwide Repair Facilities

Australia

Pacific Avionics Pty. Ltd.
Bankstown Airport, NSW 2200
pho: 61-297-911-137
email: warranty@pacificavionics.com.au

Canada

Mid-Canada Mod Center
251 Jetliner Ct, Hangar 53
P.O. Box 69
Breslau, Ontario
pho: 519-648-2921
fax: 519-648-2614
email: jmacfarlane@midcanadamod.com

Maxcraft Avionics Ltd.
250-18799 Airport Way
Pitt Meadows, B.C.
V3Y 2B4
pho: 604-465-3080 ex 239
fax: 604-465-3084
email: elizabeth@maxcraft.ca

Brazil

Jet Avionics Equipamentos
Rua Coronel Joao Gabi 231
Parque Jabaquara
Sao Paulo-SP
04342-040 Brazil
Contact: Nina Aredes
Tel: +55-11-5589-8877
E-mail: nina.aredes@jet-avionics.com.br

China

JR-TECH (GUANGZHOU) CO LTD.
NO.7#, Huahui Road
Huashan Industries Zone
Huadu GuanGzhou
pho: +86-020-66618298
email: qcm@jr-tech.com.cn
Attn: Clay Cang

Singapore

Aviation & Electronics Support Pte Ltd
690 West Camp Road
JTC Aviation Two, #11-06
Singapore 797523
pho: 65-64812261
fax: 65-64811980
email: woon@aes-asia.com

Germany

Avionik Straubing GMBH
Flugplatz Straubing - Wallmuhle (EDMS)
Flugplatzstr. 5 D-94348 Atting
pho: +49-09429-9424181
fax: +49-09429-942424
email: JOSEF.BREU@AVIONIK.DE

United Kingdom

Headset Services Ltd.
Unit 8, The Quoin Estate
73 Marlborough Rd
Lancing Business Park
Lancing West Sussex BN15 8AD
pho: 44-1273-234181
fax: 44-1273-234190
email: info@headsetservices.com

South Africa

Century Avionics
P.O. Box 100
Hangar M1, Lanseria Airport
Lanseria 1748
pho: +27 11 701 3244
fax: +27 11 701 3270
email: Sales@centuryavionics.co.za

United States (USA)

Northern Lights Avionics
940 Merrill Field Drive
Anchorage, AK 95501
pho: (907) 277-4811
fax: (907) 278-6651
email: Gary@nlavionics.com